Description

Monitor inbound and outbound calls for compliance, process improvements, sales opportunities, and accuracy.
Lead calibrations with sales center management to analyze problems and optimize processes.
Build presentations that effectively analyze and communicate insights.
Learn and adapt quickly, able to multi-task while effectively managing time with limited oversight.
Play an active role in quality feedback forms, processes, and training.
Exceed performance metrics, such as listening to certain number of calls daily.
Remain professional, polite, and composed throughout all internal and external interactions.

Responsibilities

Excellent communication and interpersonal skills; ability to deliver QA-focused recommendations and compliance trends.
Friendly personality with an overall professional demeanor.
Work well in a fast-paced, exciting environment.
Proficient in Microsoft Office Suite and other relevant computer software.
Superior understanding of performance metrics; ability to how individual goals correlate to overall team goals.
Fluency in reading and speaking both English and Spanish preferred.
Bachelor’s degree preferred, but not required.

Hard Skills

Microsoft Office
Operating Systems
Quality assurance
Data analytics
Advanced language knowledge

Soft Skills

GoHealth

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Main info
Language English, Spanish
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited States of America

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We offer

Open vacation policy because work life balance is important
401k program with company match
Employee Stock Purchase Program
Medical, dental, vision, and life insurance benefits
Paid maternity and paternity leave
Professional growth opportunities
Generous employee referral bonuses
Employee Resource Groups
Work from Home Stipend
GoHealth is an Equal Opportunity Employer

Bilingual Marketing QA Performance Analyst

Description

Monitor inbound and outbound calls for compliance, process improvements, sales opportunities, and accuracy.

Lead calibrations with sales center management to analyze problems and optimize processes.

Build presentations that effectively analyze and communicate insights.

Learn and adapt quickly, able to multi-task while effectively managing time with limited oversight.

Play an active role in quality feedback forms, processes, and training.

Exceed performance metrics, such as listening to certain number of calls daily.

Remain professional, polite, and composed throughout all internal and external interactions.

Responsibilities

Excellent communication and interpersonal skills; ability to deliver QA-focused recommendations and compliance trends.

Friendly personality with an overall professional demeanor.

Work well in a fast-paced, exciting environment.

Proficient in Microsoft Office Suite and other relevant computer software.

Superior understanding of performance metrics; ability to how individual goals correlate to overall team goals.

Fluency in reading and speaking both English and Spanish preferred.

Bachelor’s degree preferred, but not required.

Hard Skills

Soft Skills

We offer

Open vacation policy because work life balance is important

401k program with company match

Employee Stock Purchase Program

Medical, dental, vision, and life insurance benefits

Paid maternity and paternity leave

Professional growth opportunities

Generous employee referral bonuses

Employee Resource Groups

Work from Home Stipend

GoHealth is an Equal Opportunity Employer