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Bilingual Field Service Representative

Description

Establish and maintain long term relationships with assigned Nielsen Families/Households
Install Nielsen measurement equipment in newly assigned Nielsen Families/Households
Drive to selected homes within a designated territory, using company-provided vehicle
Identify problems and troubleshoot data/equipment
Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data

Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively

Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory

Accurately collect and report demographics and audience information using Nielsen proprietary software

Educate and coach Panel Members on proper operation and usage of Nielsen equipment
Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

Responsibilities

Ability to work in non-traditional schedule, including evenings and weekends
Strong technical skills which may include: previous experience with consumer electronics.
Superior customer service skills and ability to connect with Nielsen Families
Excellent organizational/time management skills
Minimum High School Diploma/GED with 2-5 years equivalent work experience
Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications
Must have a valid Driver’s License and satisfactory driving record
Technical diploma, Certificate of Completion, Associate's degree or military experience is a plus
Fluent Bilingual Spanish language skills are Mandatory

Hard Skills

Customer relationship manager (CRM)
Online Networking
Customer relations
Software development
Relationship building
Customer success
Advanced language knowledge

Soft Skills

Nielsen

View profile

Main info
Language Spanish
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited States of America

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We offer

Extensive paid sales training program. May require travel in various markets for training – lodging and transportation included

Competitive compensation that includes annual base salary, performance-based bonus plan , company car, including insurance, gas, and maintenance saving you as much as $8,000 per year

Laptop, home printer, and cell phone with your monthly talk and data service provided
401(k) Plan with company match and Employee Stock Purchase Program
Tuition reimbursement
Paid time off to encourage time for you to find balance, rest, and re-energize: 10 vacation days, 6 personal days, 7 company holidays, 10 sick days, maternity leave (12 weeks) and paternity leave (12 weeks)

Bilingual Field Service Representative

Description

Establish and maintain long term relationships with assigned Nielsen Families/Households

Install Nielsen measurement equipment in newly assigned Nielsen Families/Households

Drive to selected homes within a designated territory, using company-provided vehicle

Identify problems and troubleshoot data/equipment

Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data

Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively

Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory

Accurately collect and report demographics and audience information using Nielsen proprietary software

Educate and coach Panel Members on proper operation and usage of Nielsen equipment

Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

Responsibilities

Ability to work in non-traditional schedule, including evenings and weekends

Strong technical skills which may include: previous experience with consumer electronics.

Superior customer service skills and ability to connect with Nielsen Families

Excellent organizational/time management skills

Minimum High School Diploma/GED with 2-5 years equivalent work experience

Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications

Must have a valid Driver’s License and satisfactory driving record

Technical diploma, Certificate of Completion, Associate's degree or military experience is a plus

Fluent Bilingual Spanish language skills are Mandatory

Hard Skills

Soft Skills

We offer

Extensive paid sales training program. May require travel in various markets for training – lodging and transportation included

Competitive compensation that includes annual base salary, performance-based bonus plan , company car, including insurance, gas, and maintenance saving you as much as $8,000 per year

Laptop, home printer, and cell phone with your monthly talk and data service provided

401(k) Plan with company match and Employee Stock Purchase Program

Tuition reimbursement

Paid time off to encourage time for you to find balance, rest, and re-energize: 10 vacation days, 6 personal days, 7 company holidays, 10 sick days, maternity leave (12 weeks) and paternity leave (12 weeks)