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Catalogue Specialist
- IT, Software development, System Engineering Jobs
- Banking, Finance, Insurance, Accounting and Trade jobs
- Marketing and PR, Advertising and Creative Media Jobs
- Management (incl. project, product management & human resources)
Description
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Create and enhance retail product selection on the Wolt Market online catalogue.
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Ensure that the app content is accurate and up to date, as far as it concerns the product descriptions, prices, stock availability, images and other parameters (best before date, etc.).
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Assigning products to the correct categories so that our customers can easily find the products they need.
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Processing direct suggestions from our customers to update the catalogue information.
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Uploading media content to the products’ pages for an enhanced customer experience (images, videos, awards, organic logos, etc.).
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Analyzing all the available data, researching for missing information; finding the main pain-points and solving them in order to ensure the correct functioning of the supply chain.
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Supporting the Category Manager and Inventory Manager to improve our assortment and drive higher sales and conversion.
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Contacting vendors (distributors/direct vendors/brandbank) to confirm product details in order to keep the catalogue up to date.
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Create reporting tools to help identify and ultimately resolve catalogue errors.
Responsibilities
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Strong experience in dealing with processes and large amounts of data, and converting large amounts of data into customer insight and actions to improve user experience.
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Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution.
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High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
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Passion for delivering great customer experience.
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Excellent skills in MS Office (MS Word, MS Excel). SQL would be considered a strong plus.
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Excellent data accuracy skills.
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Audit certification and previous experience in data or system audit is a plus.
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Fluency in Finnish and English.
Hard Skills
- Microsoft Office
- Data Analytics
- Word processing
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Product development
- Customer success
- Auditing
- Process improvement
- Business analysis
- Deliverable management
Soft Skills
- Communication
- Multitasker
- Attention to detail
