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RUSSIAN - Customer Service Agent - Social Media

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Marketing and PR, Advertising and Creative Media Jobs

Description

  • You will be a single point of contact for advertisers and agencies (SMB) for different types of inquiries in RUSSIAN
  • You are putting together solutions to support and expand your customer's self-serve advertising customer base
  • You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger
  • You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products
  • From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer advertising experience

Responsibilities

  • Online Advertising Experience is a big plus
  • Excellent written and verbal communication
  • Fluent, verbal and written in Russian and minimum B2 in English
  • Familiarity with online advertising products/vendors
  • Ability to multitask & work under pressure
  • Fast learner, diligent worker
  • You are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

Hard Skills

  • Social media platforms
  • Product development
  • Customer success
  • Digital marketing campaigns
  • Social media marketing (SMM)
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Multitasker
  • Work well under pressure
Concentrix
  • Main info
  • Language Russian, English
  • Experience level Entry Level
  • Job type Full Time
  • Salary 2200€ / Per Month
  • CountryGermany
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We offer

  • 2200€ gross fixed monthly salary
  • Competitive monthly Performance Bonus gross
  • 300€ gross Sign-On Bonus (one-time payment) – if starting in July
  • Relocation package (one-time payment, distance to Berlin minimum 150 km)
  • 40€ voucher card for redeeming at different providers - for 100% presence
  • Stay safe with our current HOMEOFFICE solution in BERLIN
  • Corporate benefits such as employee discounts, special holidays, free drinks, fruit days
  • A works council caring for you
  • Regular team and site events
  • The diversity and security of a global world leader