Description

Being the first point of contact for both our Japanese-speaking and English-speaking users when they need help or have questions, providing solutions and creating a world class support experience
Taking a consultative approach to problem-solving, helping our customers become acclimated with the mmhmm app so they can quickly see the benefit of utilizing the app
Maintaining fantastic Japanese and English written communication skills while being a an expert in the mmhmm product
Demonstrating autonomy, patience, empathy, resourcefulness and high technical acumen
Being the liaison between our customers and the product team; documenting and escalating customer and internal issues appropriately, identifying common product issues, collecting feedback, troubleshooting and being able to effectively communicate with both customers and our internal product development teams

Responsibilities

1+ years of experience in providing customer support via email and live chat
Technical software and hardware troubleshooting aptitude and experience
Experience with working on a fully distributed team, and communicating with colleagues in other (mostly US) time zones
Experience with both macOS and Windows operating systems
A desire to thrive in a challenging environment and enjoy helping people
A self-starter mentality with a goal to make a direct, tangible impact on a rapidly growing product and company
Fantastic written and verbal communication skills in both Japanese and English
Impeccable time management skills
A passion for collaborating with a customer-centric team

Hard Skills

Data Analytics
Database and Queries
Windows operating system
Customer relations
Software development
Cross-functional collaboration
Advanced language knowledge
Advanced writing skills

Soft Skills

mmhmm

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Main info
Language Japanese, English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryJapan

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We offer

Available shifts

Monday-Friday (except Japanese National Holidays)

9am - 6pm (JST) - Japan Standard Time
10am-7pm (JST) - Japan Standard Time

Support Engineer (Japanese/English Bilingual)

Description

Being the first point of contact for both our Japanese-speaking and English-speaking users when they need help or have questions, providing solutions and creating a world class support experience

Taking a consultative approach to problem-solving, helping our customers become acclimated with the mmhmm app so they can quickly see the benefit of utilizing the app

Maintaining fantastic Japanese and English written communication skills while being a an expert in the mmhmm product

Demonstrating autonomy, patience, empathy, resourcefulness and high technical acumen

Responsibilities

1+ years of experience in providing customer support via email and live chat

Technical software and hardware troubleshooting aptitude and experience

Experience with working on a fully distributed team, and communicating with colleagues in other (mostly US) time zones

Experience with both macOS and Windows operating systems

A desire to thrive in a challenging environment and enjoy helping people

A self-starter mentality with a goal to make a direct, tangible impact on a rapidly growing product and company

Fantastic written and verbal communication skills in both Japanese and English

Impeccable time management skills

A passion for collaborating with a customer-centric team

Hard Skills

Soft Skills

We offer

Available shifts

Monday-Friday (except Japanese National Holidays)

9am - 6pm (JST) - Japan Standard Time

10am-7pm (JST) - Japan Standard Time