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Bilingual Customer Service Representative
- IT, Software development, System Engineering Jobs
Description
- Provide support to those who contact the call center by responding with professionalism and courtesy to calls, emails and chats, in both French and English.
- Guide participants on the procedures to follow and escalates complex situations requiring in-depth research and follow-up.
- Identify issues and help improve processes by sharing ideas and recommendations.
- Assist and actively participate in your personal development through continuing training, coaching or any other learning activities and meetings.
- Actively participate in team activities, initiatives and special mandates.
- Access information using a computer and related components and peripherals in a Microsoft environment.
- Work overtime to meet business needs.
Responsibilities
- Bachelor’s degree or equivalent work experience and one year of customer service-related experience
- Secondary certification (GBA, CEBS/CAAS) is a plus.
- Previous call center experience preferred.
- Previous benefits and/or HR experience is a plus.
- Experience with desktop/Windows navigation and keyboarding skills.
- Pension administration and implementation work experience are considered assets
Hard Skills
- Customer relationship manager (CRM)
- Windows operating system
- Multi-line phone proficiency
- Customer relations
Soft Skills
- Communication
- Team player
- Flexible
