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Professional Services Consultant III EFD
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
Description
- Engage with our Email Fraud Defense customers as an expert in the field
- Drive high levels of customer satisfaction
- Coordinate with multiple parties – the customer as well as their 3 rd parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projects
- Drive complex implementations while working side by side with the customers to solve their unique problems
- Work with internal teams (most notably engineering, sales, product management)
- Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products
Responsibilities
- Strong project management skills with a high attention to detail
- Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)
- Excellent written and verbal skills
- Relevant Consulting experience
- Must be comfortable with presenting and explaining technology to people with less technical knowledge
- Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
- Must be able to thrive in a fast paced, high stress start-up environment
- Demonstrated experience in working with broad cross-functional teams
- Excellent organizational, analytical and influence skills
- Ability to work independently, ability to adapt quickly, positive attitude
- Demonstrated experience in supporting Fortune 500 or other large customers
- Experience with Proofpoint products is a plus
- Experience with Secure email Gateways is a plus
- BA/BS or higher in Engineering or related field
- Multi-lingual skills a plus
Hard Skills
- Product development
- Account management
- Opportunity analysis
- Relationship building
- Customer success
- Client management
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Adaptability
- Strategic thinker
- Organized
- Work well under pressure
- Hands-on
