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Product Manager
- IT, Software development, System Engineering Jobs
- Management (incl. project, product management & human resources)
Description
- Proactively identify current and prospective customer needs and craft solutions to address those needs.
- Receive requests for solutions from internal teams (sales, partnerships, client success, support, R&D, others) and from customers, parse out the true underlying needs, and propose and prioritize solutions based on a variety of factors.
- Manage & prioritize a product roadmap.
- Write feature specifications.
- Communicate directly with customers to understand their needs and receive input on proposed solutions.
- Support individual future and existing customers by providing customized solutions to meet their specific needs.
- Work closely with the development team to ensure that the highest priority tasks are worked on and to remove roadblocks.
- Determine feasibility and impact of potential features.
- Provide internal and customer training on how to use technical features.
- Facilitate the creation and maintenance of product documentation.
- Implement systems for smooth collaboration between various product teams, and between product and other departments.
Responsibilities
- 5+ years B2B SaaS product management experience.
- Clear, concise, flawless written communication
- Excellent presentation, problem-solving, and conflict resolution skills.
- Knowledgeable across multiple functional areas such as product management, partner management, engineering, UI, business development, sales, customer support, finance or marketing.
- Natural talent for usability
- Experience working with and prioritizing requirements across global teams.
- Experience with:
- - Serving customers with 1,000+ employees
- - Enterprise enablement
- - Sales enablement
- - Working remotely
- - Managing development teams remotely
- - Agile methodologies
Hard Skills
- Customer success
- Team management
- Cross-functional collaboration
- Product roadmapping
- Business analysis
- Timelines
- Deliverable management
- Scheduling
- Accountability
- Advanced writing skills
Soft Skills
- Communication
- Problem-solver
- Conflict resolution
