Junior Account Manager
- Management (incl. project, product management & human resources)
Description
For our international client in central Utrecht – a scale-up company offering very innovative digital solutions to businesses - we are currently seeking a passionate Account Manager to grow market share in English speaking markets in different continents.
The Account Manager is a part of an international Sales and Customer Success team responsible for supporting clients and customers around the world, finding new business opportunities, and the brand's success.
Key responsibilities are:
· Managing a portfolio of client accounts by communicating and building long-term relationships (telephone or e-mail; and occasionally face to face client meetings)
· Nurturing and onboarding potential clients from a free trial to client status
· Providing trustworthy feedback and after-sales support
· Handling negotiations with a commercial mindset
· Collaborating with the Marketing, Product and Finance teams to deliver the best solutions to clients
· Following industry trends in order to optimize the client experience
· Identifying new business opportunities and customer needs
· Developing and executing a market growth strategy
- Maintaining and updating customer information in our in-house CRM system
Responsibilities
· 1-2 years of working experience in a similar/commercial role within a B2B environment and in a digital or online marketplace company - MUST HAVE REQUIREMENT
· Excellent level of spoken and written English
· Experience working in English speaking markets - UK AND/OR Ireland AND/OR Australia AND/OR New Zealand AND/OR South Africa
· Service-minded and proactive approach
· Strong team player
· Able to think strategically and spot opportunities for growing the business
· Proactive and able to take initiative
Hard Skills
- Customer relationship manager (CRM)
- Account management
- Contract negotiations
- Opportunity analysis
- Client management
Soft Skills
- Communication
- Adaptability
- Problem-solver
- Team player
- Strategic thinker
We offer
-
· Inspiring, smart and fun colleagues to work with
· A great office right next to the Utrecht CS
· Ongoing training and support to grow as a sales & customer success professional
· Opportunities to participate in projects and grow within the company
· Attractive salary package