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Bilingual Customer Service Associate

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting

Description

  • Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
  • Processes, pulls and distributes customer products quickly and efficiently.
  • Handles questions and complaints in a timely and professional manner.
  • Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
  • Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
  • Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
  • Assists in receiving, shipping, and general warehouse duties.

Responsibilities

  • High school diploma or GED.
  • 1+ years related inside sales experience preferred.
  • The ability to move 100 pounds with a dolly.
  • Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
  • Strong customer-service attitude.
  • Good computer skills including MS Office programs.
  • Ability to work in a fast-paced environment dealing with inventory, product allocations and customer issues.
  • Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
  • Must be 18 years of age or older to apply.

Hard Skills

  • Microsoft Office
  • Customer relationship manager (CRM)
  • Windows operating system
  • Data entry
  • Relationship building
  • Customer success
  • Client management
  • Cross-cultural sales background

Soft Skills

  • Communication
  • Adaptability
POOLCORP
  • Main info
  • Language English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryUnited States of America
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We offer

At POOLCORP you’ll find plenty of excellent career advancement and training opportunities to support your career growth. Our generous benefits package includes medical, dental, vision, prescription coverage, 401 (k) with 4% company match, education reimbursement, paid time off, and more! As a company, we value integrity, trust, diversity, and ingenuity in everything we do, including our employees. Our family-oriented, hometown culture is supported by a stable, growing company – giving you the best of all worlds.