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Technical Customer Service Associate - Bilingual (English and Spanish)
- Telecommunication, Call Centre, Customer Service Jobs
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Description
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Advise end users on best practices when using Veeva’s content management software
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Identify and resolve client issues associated with Veeva’s content management software
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Build strong professional relationships with all users of Veeva’s content management software
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Provide recommendations/feedback on client service improvements and product development
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Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
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Maintain accurate records of all email/telephone/chat correspondence related to role
Responsibilities
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1+ year relevant experience in a customer service role
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Effective communication, organizational and time management skills
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Professional telephone manner
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Ability to quickly learn and communicate technical information
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Demonstrated competence in standard computer packages (Word, Excel, Power Point)
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Proficiency in Spanish
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Excellent verbal and written communication skills in English and Spanish
Hard Skills
- Microsoft Office
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Relationship building
- Advanced writing skills
Soft Skills
- Communication
- Time management
- Organized
