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Community Manager
- Marketing and PR, Advertising and Creative Media Jobs
- Management (incl. project, product management & human resources)
- Charities Jobs (non-profit organization)
- Sales, Business Development, Business Consulting
Description
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Initiate, participate, and monitor online conversations on our internal community platform which is base on a tool called Mighty Networks
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Respond to our community’s questions and comments quickly, and professionally.
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Curate and facilitate engaging live-online sessions that add value to our community
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Encourage debate in our online forums.
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Attract existing customers and new members to join our community and actively contribute to the discussion.
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Conduct surveys to gauge community member interest in current content and discussions.
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Define, maintain, and execute metrics around community engagement
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Bring best practices around community engagement to Thrive with Mentoring
Responsibilities
The ideal candidate for the Community Manager role has excellent oral and written communication skills and is able to engage the community. You should be a people person with great community-building skills and the ability to moderate online and offline conversations with our community.
Hard Skills
- Typing and typing speed
- Customer relations
- Customer success
- Process improvement
- Best practice development
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Team player