• As a Client Experience Specialist, you will be processing transactions efficiently on the service line and offering clients a full range of retail products.

• You need to be tech-savvy to guide clients through various delivery channels, using your available resources for problem resolution. You may even analyze information received from other internal departments.

• You will build rapport with clients and develop lasting relationships. You will identify opportunities to help clients meet their financial goals.

• You'll provide five-star client experience by researching and solving complex client challenges adhering to bank policies, compliance and regulations.

• Your training never stops; you'll continue to learn by being exposed to different financial scenarios and partners across the Bank.

- You'll be switching back and forth between applications and educating clients on our banking technology, so we'd like you to have excellent PC skills and a tremendous technical aptitude to learn systems quickly. You need to know basic math skills, however much of our work is automated.

- You will encounter a lot of unique situations with customers and coworkers. You'll need to have the capacity to show empathy, recognize your own emotions and those of others to guide your behavior and make good decisions.

- You will follow our established standards and have good judgment so you can escalate situations when appropriate. A passion for doing the job right the first time brings us joy. Accuracy, follow up and follow-through are vital for this role.

- Your love for customer service and cross-selling with an ability to network and build relationships will take you far. You're constantly taking a deeper dive, researching, dissecting, investigating, and asking the right questions to offer the right products and services. The ability to write and speak well is critical. Excellent business acumen and professionalism are what it takes.

- As a financial consultant, your knowledge of consumer banking products and services will be beneficial in solving problems and making recommendations to our clients. Financial services knowledge is a plus, but not required.

- This level of knowledge is normally acquired through completion of a high school degree or equivalent and a minimum of 1-2 years of sales or customer service experience. A college degree is a plus.