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Bilingual Customer Service Representative
- Telecommunication, Call Centre, Customer Service Jobs
- Management (incl. project, product management & human resources)
Description
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Provide engaging and friendly customer service in French and English via Phone, email and chat.
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Assist with navigating online catalogues, placing orders and returns and exchanges.
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Enter customer orders into the system accurately within specified timelines.
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Provide personal touch and exceptional customer service.
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Be proactive and problem solve any customer issues.
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Escalate any customer requests/issues to management when appropriate.
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Work well independently and within a team.
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Tech Savvy.
Responsibilities
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Fluent in French and English verbal and written.
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3 + years of customer service experience.
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Previous call center agent experience
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Ability to work independently and as part of a team.
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Attention to detail, Interpersonal & communication skills, time management and organizational skills.
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Ability to multi-task and meet specified deadlines.
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Strong decision making and problem-solving skills.
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Education Level - College diploma is preferred.
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Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.
Hard Skills
- Microsoft Office
- Customer relationship manager (CRM)
- Social media platforms
- Business correpondence
- Multi-line phone proficiency
- Customer relations
- Customer success
- Client management
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Team player
- Time management
- Responsible
- Attention to detail
We offer
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Competitive Salary $42 - $47 K (Based on experience)
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Work from Home (Equipment provided)
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Room for growth and development with possible contract extension
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Gain experience in the Apparel Industry
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Family focused culture
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Excellent training program
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Supportive in a continuous learning environment