You will be joining a new developed and high performing customer success function, embarking on a journey of continuous improvement.

Responsibilities

• You will be acting as the main point of contact for a client.
• Co-ordinate the services and efforts of the Calypso organization and partners with the client, to align with client strategy, address burning issues and mitigate risks
• Work closely with Sales and Customer Delivery to proactively manage the relationship with the client.
• Vigorously evangelise and establish the Calypso engagement model for allocated clients.
• Achieve and maintain a measurable improvement in client satisfaction
• Understand the client ‘topology’, their goals and strategies, and determine ways in which Calypso can help to address these goals and strategies
• Build strong relationships with the Client’s stakeholders at all levels within the client organization.
• Be vigilant to upsell opportunities within the client base to pass on to the Sales Account Manager.
• Proactively seek ways of improving the services provided by the Customer Success team.

• 6+ years of experience in Customer Success, Technical Account Management or Professional Services role within Consulting or SaaS organization, specifically for the capital markets industry
• Minimum of 3 years’ experience with Calypso and Cloud based products is an advantage.
• Experienced in using Customer Success tools such as (PowerBi, Gainsight, Planhat, ChurnZero, or other)
• Educated to degree level (or equivalent)
• Able to thrive in a dynamic, fast paced, entrepreneurial and result-oriented culture.
• Willingness and ability to engage with global contacts (Internal and External)
• Deep understanding of software development life cycles
• A strong customer advocate with the ability and willingness to engage directly with senior levels of management both internally and externally (from C-level to Business Sponsors)
• Influence management skills; ability lead through influence and integrity and to work cooperatively at all levels across organizational boundaries to build and maintain the positive relationships required to accomplish organizational goals.
• Ability to work within a team environment, and be focused on providing a high quality of service to the client
• Strong business acumen, judgment, creativity and problem-solving skills
• Able to thrive in a dynamic, fast paced, ever-changing working environment with an emphasis on delivering solutions to meet our aggressive deadlines
• Ambitious, motivated to do the right thing