Go Back
Assistant Product Manager
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
- Marketing and PR, Advertising and Creative Media Jobs
- Management (incl. project, product management & human resources)
Description
-
Understand and represent the Voice of the Customer(s), using quantitative and qualitative data to identify experience needs, gaps, and opportunities
-
Identify what’s working and what isn’t, to make data-driven recommendations for product improvements/features
-
Work closely with the Information Technology Team to define, prioritize, and document product requirements
-
Work with medical experts to inform clinical aspects of product development
-
Act as an ambassador for the product internally and externally; become an expert “power user” of our digital offerings
-
Work cross-functionally to understand business requirements and business goals, developing strong and productive working relationships with multiple stakeholders including Marketing, Information Technology, Finance, Client Service, Customers, and Members/Users
-
Identify ways to drive growth, aligning customer needs/experience with business goals and development resources
-
Partner with Client Service to address customer inquiries; develop FAQ’s and other training materials as needed; first point of Product contact for sales and other internal stakeholders
-
Research, analyze and understand the market and customers; able to synthesize information, extract insights and apply to roadmap and product planning
Responsibilities
-
Experience developing and delivering product demos; a confident speaker
-
4+ years product development experience
-
Experience launching and scaling new products
-
Passion for customer experience
-
Experience in an Agile development culture
-
Organizational and time management skills
-
Analytical and problem-solving skills
-
Eye for details
-
Overall understanding of technologies used in the product; maintains active interest in new technologies that can make our products/platforms better/simpler/easier to use/reduce costs
-
College degree
-
Exposure to/experience with healthcare
-
Experience with both business-to-business and direct to consumer products / services/ business models
-
Fluent in both Spanish and English
-
Coding / software development skills
-
Customer support, sales, and/or marketing experience
-
Startup experience
Hard Skills
- Coding and Programming (Python, C#, Java, PHP, etc
- Data Analytics
- Customer relations
- Software development
- Product development
- Opportunity analysis
- Customer success
- Cross-cultural sales background
- Digital marketing campaigns
- Social media marketing (SMM)
- Marketing plan development
- Product roadmapping
- Best practice development
- Agile methodology
- Business analysis
- Deliverable management
- Ability to use project management software
Soft Skills
- Problem-solver
- Strategic thinker
- Time management
- Organized
- Attention to detail
