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Customer Service Assistant
- Sales, Business Development, Business Consulting
- Administrative office management jobs
- Management (incl. project, product management & human resources)
- Engineering, Construction, Manufacturing, Technical, Utilities Jobs
- Charities Jobs (non-profit organization)
Description
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Process incoming orders, returns, and claims in SAP.
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Invoicing.
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Monitoring and processing iDocs – electronic files containing orders, picking confirmations, invoices etc.
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Product registration in GS1 Validoo.
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Mail and telephone contact with customers, sales reps, and our warehouse.
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Weekly update to sales.
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Support stock reconciliations and analyse inconsistencies.
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Participate in strategic meetings for all Nordic markets as owner of the NPL process.
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Review concept cases for NPL making sure we are able to meet required deadlines.
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Own the process in the NPL system and aligning with stakeholders making sure everyone knows what to do and what is expected of them.
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Drive improvement initiatives related to the NPL SharePoint – both process and system.
Responsibilities
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Experience in SAP – Sales & Distribution.
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Experience from Validoo is a merit.
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Fluent in Swedish and English.
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Knowledge of Danish is advantageous.
Hard Skills
- Scheduling and business planning
- Typing and typing speed
- Document management
- Business correpondence
- Multi-line phone proficiency
- Customer relations
- Cross-cultural sales background
- Billing, Invoicing, Collection
- Cross-functional collaboration
- Process improvement
- Best practice development
- Business analysis
- Timelines
- Meeting minutes
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Skilled Collaborator
- Responsible
- Organized
- Attention to detail
