Customer Service Representative
- Telecommunication, Call Centre, Customer Service Jobs
- Administrative office management jobs
- Engineering, Construction, Manufacturing, Technical, Utilities Jobs
Description
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Answers questions and resolves issues based on phone calls/letters from customer, providers and internals.
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Monitor and supervise EDI order flow.
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Registration of sales orders and managing returns.
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Answer customers' questions about order status, deliveries, returns, prices and invoices.
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In cooperation with planning, keep the organisation and customers informed about the supply situation.
Responsibilities
- You have at least two years' experience of working in an equivalent role within Customer service or Sale support / admin.
- If you have experience from FMCG or the wine and spirits industry, it as a strong merit, but it is not a requirement.
- In addition, you also have a good administrative ability and are an experienced user of Microsoft Office Suite and CRM system as Navision/Dynamics Nav or Business central.
- If you also have experience in Validoo it is a plus.
- You feel confident speaking and writing in English and Swedish.
- You have the capability to work to deadlines and set priorities independently.
- You have excellent communication and interpersonal relation skills for clearly working with both internal and external stakeholders.
- Furthermore, you have a good ability to work together and are a team player who helps to create a good atmosphere within the team and invites yourself.
- You make things happen and you are a problem solver with a can'do attitude!
Hard Skills
- Microsoft Office
- Customer relationship manager (CRM)
- Memo preparation
- Data entry
- Outlook Express
- Business correpondence
- Multi-line phone proficiency
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Relationship building
- Customer success
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Team player
- Skilled Collaborator
- Time management
- Organized
