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Digital Customer Journey - Senior Product Manager

Description

Lead product teams to evaluate customer needs, existing data and experiences provided today, and find opportunities to improve.
Collaborate closely with business stakeholders and serve as a “digital customer experience authority" to help select and validate promising ideas and scenarios, assessing whether they drive specific initiative goals.
Responsible for continuous value delivery for end-to-end value stream, and measuring this through KPIs, metrics and business case realization.
Based on customer feedback and organization experience, elaborate user stories, assess value, develop business cases and prioritize to ensure the team is creating maximum value in alignment with the customer experience strategy.
Shepherd projects from ideation to test results analysis and iteration.
Measure the success of product changes and design and pursue relevant metrics and opportunities data might reveal.
Lead and mentor other Product Managers who drive change to achieve seamless Digital Customer Experience.
Report on achievements and Control all cost associated with activities.
Provide information for management by preparing short-term and long-term forecasts and special reports and analyses; answering questions and requests.
Coach team on product management techniques and business ideas testing and experimentation methods.
Ability to influence broader Wizz Air organization to develop the truly inspirational digital experiences.
Stay at the forefront of digital best practices and retain a comprehensive understanding of our evolving tools and systems.

Responsibilities

You have a proven track record as lead Product Manager, where you have taken commercial SaaS products to market.
You have a demonstrated customer focus knowledge and experience designing end-to-end customer experiences.

You have proven skills in engaging customers in a service industry through digital tools.
You are familiar with current CMS applications and frameworks, the market and vendor landscape.
You possess a strong understanding of SEO best practices.
You have broad marketing knowledge with focus on digital experience.
You have a proven track record in driving projects to completion and measurable value delivery.
You have experience working with common product management & collaboration tools (Aha, Miro, etc.), and experience with Agile framework.
You are a strategic thinker able to identify opportunities for growth and value creation.
You are comfortable partnering across teams, and presenting in front of executives.
Demonstrated ability to successfully collaborate with product teams or agile teams.
You have experience in managing complex projects and/or product portfolio.
You have curiosity to continously improve and a desire to mentor and develop the team of Product managers.
You are excellent communicator and have ability to build bridges between teams.
Strong analytical and problem solving skills.
Ability to work well under pressure ensuring tasks are prioritized and goals are met.
You are result-oriented and persistent.
You display proactivity.
You are a great team player, and motivate through leading as example.
You show innovation, creativity and design thinking practices.
Completed university, or college degree.

Hard Skills

Opportunity analysis
Relationship building
Customer success
Digital marketing campaigns
Search Engine Optimization (SEO)
Graphic design
Team management
Cross-functional collaboration
Performance reviews
Process improvement
Best practice development
Agile methodology
Deliverable management
Executive updates
Ability to use project management software
Advanced language knowledge
Advanced writing skills

Soft Skills

Wizz Air

View profile

Main info
Language English
Experience level Mid Level
Job type Full Time
Salary negotiable
CountryHungary

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Digital Customer Journey - Senior Product Manager

Description

Lead product teams to evaluate customer needs, existing data and experiences provided today, and find opportunities to improve.

Collaborate closely with business stakeholders and serve as a “digital customer experience authority" to help select and validate promising ideas and scenarios, assessing whether they drive specific initiative goals.

Responsible for continuous value delivery for end-to-end value stream, and measuring this through KPIs, metrics and business case realization.

Based on customer feedback and organization experience, elaborate user stories, assess value, develop business cases and prioritize to ensure the team is creating maximum value in alignment with the customer experience strategy.

Shepherd projects from ideation to test results analysis and iteration.

Measure the success of product changes and design and pursue relevant metrics and opportunities data might reveal.

Lead and mentor other Product Managers who drive change to achieve seamless Digital Customer Experience.

Report on achievements and Control all cost associated with activities.

Provide information for management by preparing short-term and long-term forecasts and special reports and analyses; answering questions and requests.

Coach team on product management techniques and business ideas testing and experimentation methods.

Ability to influence broader Wizz Air organization to develop the truly inspirational digital experiences.

Stay at the forefront of digital best practices and retain a comprehensive understanding of our evolving tools and systems.

Responsibilities

You have a proven track record as lead Product Manager, where you have taken commercial SaaS products to market.

You have a demonstrated customer focus knowledge and experience designing end-to-end customer experiences.

You have proven skills in engaging customers in a service industry through digital tools.

You are familiar with current CMS applications and frameworks, the market and vendor landscape.

You possess a strong understanding of SEO best practices.

You have broad marketing knowledge with focus on digital experience.

You have a proven track record in driving projects to completion and measurable value delivery.

You have experience working with common product management & collaboration tools (Aha, Miro, etc.), and experience with Agile framework.

You are a strategic thinker able to identify opportunities for growth and value creation.

You are comfortable partnering across teams, and presenting in front of executives.

Demonstrated ability to successfully collaborate with product teams or agile teams.

You have experience in managing complex projects and/or product portfolio.

You have curiosity to continously improve and a desire to mentor and develop the team of Product managers.

You are excellent communicator and have ability to build bridges between teams.

Strong analytical and problem solving skills.

Ability to work well under pressure ensuring tasks are prioritized and goals are met.

You are result-oriented and persistent.

You display proactivity.

You are a great team player, and motivate through leading as example.

You show innovation, creativity and design thinking practices.

Completed university, or college degree.

Hard Skills

Soft Skills