Go Back

Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Sales, Business Development, Business Consulting
  • Marketing and PR, Advertising and Creative Media Jobs
  • Retail Jobs
  • Fashion Jobs

Description

  • Be the first point of contact for our customers and represent our stores with the best service via several contact channels: e-mail, phone, live chat, social media;
  • Logistics and refund management together with finance when customers have received faulty or incorrect goods;
  • Work together with the B2C E-commerce team to grow the business and maximize our service approach;
  • Align and agree with different stakeholders (logistics, returns, finance, carriers) to find your answers for the best customer solutions;
  • Help to improve processes to make the customer journey as efficient and easy as possible for both our customers and our B2C team;
  • Ensure that KPI’s and service levels are met;
  • Always be up to date: promotions, new products and upcoming marketing events.

Responsibilities

  • Experience with logistics, return and refund management;
  • Work with different systems at the same time: eager to quickly make new systems your own, e.g. ERP, Salesforce Service Cloud;
  • Great communication skills: verbal and written;
  • Fluent (native) English; 1 or more additional European languages would be an advantage (German, French, Spanish, Italian);
  • Organized / structured personality: work with different systems and stakeholders;
  • Be flexible, e.g. around peak periods and between different webshops;
  • Proactively focus on continuous improvement of processes;
  • Work independently – dare to search for answers in the company – but also as a team – we always share the same message to our customers;
  • Easy to shift between different tasks and questions;
  • Affinity with sports would be an advantage.

Hard Skills

  • Customer relationship manager (CRM)
  • Customer relations
  • ERP systems
  • Relationship building
  • Customer success
  • Cross-functional collaboration
  • Performance reviews
  • Process improvement
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Listening
  • Team player
  • Flexible
  • Organized
stichd
  • Main info
  • Language German, English, Italian, Spanish, French
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryNetherlands
Save Apply
This job is no longer active. We no longer receive applications for it. In order to be up to date with active jobs please subscribe to email alerts in your personal account.In case you are not registered, please sign up

We offer

At stichd you will have the opportunity to be part of a dynamic and well-established company, as well as have a unique insight into global A-list brands combined with the expertise to create commercial successful products that drive substantial volume. We are a collective of creatives with diverse personalities and backgrounds where integrity and expertise are balanced with humility. A happy workplace is synonymous with trust and therefore we provide the freedom that allows our employees to do what they do best. As a family of experts, we ensure all family members feel inspired and have the freedom to be an expert in their field and flourish beyond. We are big enough to be a serious worldwide player in the market, but small enough to make a real difference.