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Officer Order Entry
- IT, Software development, System Engineering Jobs
- Transport, Logistics, Procurement, Import/Export Jobs
- Telecommunication, Call Centre, Customer Service Jobs
Description
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Essentially, you take care of the correct creation of incoming orders in our system, taking in consideration the specific rules for each customer and also general rules, making sure the orders are processed within deadlines.
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Setting the correct temperature range for the transport orders, corresponding to the clients request or to the seasonal guidelines.
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Respecting the set procedures for each customer.
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Taking into consideration lead-time for each destination.
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Amending or canceling orders according to the latest update received.
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Keep in touch with planning department for assuring correct order creation and or planning.
Responsibilities
As an Officer Order Entry, you are our customers' first point of contact concerning their goods flow. You know how to look after their shipments like no other. You demonstrate a hands-on mentality in which accuracy, customer service and team focus are of paramount importance. Thanks to your smooth and connecting way of communicating, everyone is well informed and advised about your current files. Since you deal with international customers, you can easily speak to them in English.
Hard Skills
- Memo preparation
- Customer relations
- Data analytics
- Relationship building
- Customer success
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Listening
- Team-oriented
- Hands-on
- Attention to detail