At nCino, technical writers publish extensive documentation to a robust user community. nCino’s integration documentation includes getting started guides, installation guides, user guides, release notes, and a variety of supplemental content. The nCino administrators and employees who implement integrations at financial institutions use these documents to learn more about the specific products to which nCino integrates, establish vendor contracts, and configure the Bank Operating System for integration compatibility.

While primary focus of this specific role is on documenting nCino’s integrations to third-party vendors, you will also assist with the capture and maintenance of translated content on the nCino Community. As nCino expands internationally, there is an increased need for technical documentation in multiple languages, and Technical Writers assist with proofreading and publishing translated content from translation firms and in-house writers.

Hiring Requirements:

Job Details

• Document dozens of new and enhanced integrations yearly
• Assist with integration product releases by creating installation/upgrade guides and writing release notes
• Work with other content writers and colleagues from a variety of roles to produce and edit written content in support of the nCino product and brand
• Assist stakeholders who work with multilingual clients in maintaining a Knowledgebase of translated documentation on nCino Community
• Actively contribute to the nCino technical writing team’s processes and functions, working with the U.S.-based technical writers and establishing tech writing practices in EMEA
• Interact regularly with nCino’s online user Community: assist with document access, answer questions from both internal users and end users, use reader feedback to improve documentation

Objectives

Within the first few months on the job, you will:

• Earn your Salesforce Administrator certification
• Learn how to configure and use the Salesforce platform and nCino's Integration Platform to maintain a development environment—installing and upgrading nCino software regularly—in order to configure, use, and document the nCino product and integrations
• Assertively request documentation resources such as product demos, and use this material to create complete documentation
• Offer peer review to other writers
• Work to enhance our writing standards and team processes
• Learn about the needs of the stakeholders—including implementation consultants, developers, project managers, systems integration partners, and more—who rely on technical documentation and translated Knowledge content

Qualifications

Required:

• Bachelor’s degree or comparable experience, education, and superior performance
• Two years of relevant experience as a technical writer
• Ability to speak and write in at least one language other than English
• Exceptional written and oral communication skills
• Demonstrable ability to write effectively for a variety of audiences
• Excellent active listening and analysis skills
• Strong organizational skills; ability to handle deadlines and prioritize work in a dynamic setting
• Ability to work independently and as a team collaborator
• Technical aptitude
• Ability to learn a variety of tools, including word processors, collaboration software, publishing platforms, and user interfaces
• Attention to detail
• Experience with the software development lifecycle
• Interest in financial processes

Desired:

• Familiarity with Salesforce
• Familiarity with financial services
• Salesforce Administrator certification
• Experience with third-party integrations, especially Document Preparation integrations
• Familiarity with middleware