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Customer Success Manager
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
- Management (incl. project, product management & human resources)
Description
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Onboarding Customers - Assess customer needs and customise the onboarding experience to ensure they are adopting cord and getting ROI.
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Customer Engagement - You will develop an understanding of why companies are using cord, help to build the foundations of how we establish success and support their goals through insights, data and your subject knowledge.
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Expansion - Grow and develop customer relationships, ultimately contributing to user loyalty.
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Customer Advocacy - You will be the voice of our customers, you will collect and consolidate customer product feedback and champion their needs with cord's Engineering and Product teams.
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Scaling processes - Identify opportunities to improve existing processes, readying the business for scale.
Responsibilities
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Previous experience in recruitment or working in SAAS as a Customer Success Manager.
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A Customer-first mindset. You are driven to deliver a first-class user experience out of genuine care.
Hard Skills
- Data Analytics
- Customer relations
- Opportunity analysis
- Relationship building
- Customer success
- Cross-functional collaboration
- Process improvement
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Skilled Collaborator
- Self-motivated
- Organized
- Hands-on
