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Associate Client Service Manager

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting
  • Marketing and PR, Advertising and Creative Media Jobs
  • Management (incl. project, product management & human resources)

Description

  • Maintain projects and weekly reporting for multiple Client Partners.
  • Supports teams as needed by assisting with media plans, tag matching and JIRA entry.
  • Support the campaigns to which they are assigned, ensuring campaign accuracy.
  • Maintain communication about client needs and requests to internal teams to help prioritize most requested opportunities.
  • Ensure creatives are to spec and work with clients to adjust as need.
  • Work in tandem with your Client Service Manager to support the needs of the business.

Responsibilities

  • 0-2 years of experience, preferably operating in an agency Account Management like role, with responsibility for supporting campaigns and clients.
  • Familiarity with Digital Advertising.
  • Passion about advertising and client services.
  • A keen eye towards process adherence to create a smooth workflow.
  • Experience with Excel, PowerPoint, Operation One, and JIRA.

Hard Skills

  • Customer relations
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Opportunity analysis
  • Relationship building
  • Customer success
  • Digital marketing campaigns
  • Cross-functional collaboration
  • Ability to use project management software

Soft Skills

  • Communication
  • Strategic thinker
  • Responsible
  • Organized
  • Enthusiastic