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Customer Service Associate

Description

To provide consistent and proactive order management and Customer service support to all relevant external Customers and internal Sales account teams.
Provide proactive, timely & professional day to day order management.
Partner with internal and external Customers at all levels to provide exceptional Customer service.
Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues.
Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs.
Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time.
Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.
Maintain a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.
Work effectively with upstream and downstream functions and third party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.
Proactively partner with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.

Responsibilities

University degree or successful apprenticeship or experience.
Customer relationship management experience.
Computer skills, including experience with ERP/SAP systems and MS Office.
Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities.
Excellent verbal and written communication skills.
Good analytical and problem solving skills.
Good negotiation and decision making skills.
Ability to manage multiple and sometimes conflicting priorities and specific time constraints.
Solid time management skills.
Ability to work in a team environment.
Language Skills; English & local market language depending on specific market assignment.

Hard Skills

Microsoft Office
Customer relationship manager (CRM)
Customer relations
ERP systems
Opportunity analysis
Relationship building
Process improvement
Advanced language knowledge
Advanced writing skills

Soft Skills

Kellogg Company

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Main info
Language English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited Kingdom

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We offer

With our extensive benefits package including flexible working, which enables you to take control of your work/life balance, we really have our people at the heart of our organisation.

Customer Service Associate

Description

To provide consistent and proactive order management and Customer service support to all relevant external Customers and internal Sales account teams.

Provide proactive, timely & professional day to day order management.

Partner with internal and external Customers at all levels to provide exceptional Customer service.

Identify trends, perform root cause analyses, and provide solutions to resolve Customer logistics, order fulfillment, and transportation issues.

Identify continuous improvement opportunities to improve service, drive efficiencies and decrease costs.

Execute proactive checks internally & externally with Customers to ensure all de-lists, NPD & Special Packs or new listings are ordered accurately in correct quantities and on time.

Deliver timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions.

Maintain a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed.

Work effectively with upstream and downstream functions and third party service providers to drive accuracy and timeliness of order processing ensuring corrective actions in place where appropriate.

Proactively partner with internal and external Customers & colleagues to drive continuous improvement opportunities identified via root causing and trend analysis to improve service and cost.

Responsibilities

University degree or successful apprenticeship or experience.

Customer relationship management experience.

Computer skills, including experience with ERP/SAP systems and MS Office.

Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities.

Excellent verbal and written communication skills.

Good analytical and problem solving skills.

Good negotiation and decision making skills.

Ability to manage multiple and sometimes conflicting priorities and specific time constraints.

Solid time management skills.

Ability to work in a team environment.

Language Skills; English & local market language depending on specific market assignment.

Hard Skills

Soft Skills

We offer

With our extensive benefits package including flexible working, which enables you to take control of your work/life balance, we really have our people at the heart of our organisation.