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On-Demand Interpreter Coordinator-Bilingual Spanish
- Translation, Localization, Interpretation Jobs
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
- Management (incl. project, product management & human resources)
- Sales, Business Development, Business Consulting
Description
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Support recruiting efforts, manage trainings, correspond with interpreters providing guidance, coaching, recognition, and responsibilities.
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In the absence of the Director, support inquiries with company clients, department heads, external partners, and vendors.
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Educate clients on options for language services and when to use them.
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Assist in product delivery, client implementation and training on how to use services.
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Maintain an effective internal and external Quality Assurance (QA) programs fostering continuous improvement.
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Assistance with analyzing utilization data and reporting.
Responsibilities
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Bachelor’s degree in business administration or related field.
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Bilingual Spanish.
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Strong verbal and written communication abilities.
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Works well with a diverse range of people.
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Candidate should be a good communicator; able to be easily understood by persons from all linguistic backgrounds.
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Capable of understanding persons with limited English proficiency.
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Excellent computer skills, proficiency in Windows (Outlook, Word and Excel).
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Ability to work in a fast-paced environment with urgent deadlines.
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Professional and positive phone manner with clients.
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Attention to detail while managing multiple tasks.
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Friendly and cooperative attitude is of utmost importance.
Hard Skills
- Microsoft Office
- Data Analytics
- Windows operating system
- Outlook Express
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Data Management
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Listening
- Skilled Collaborator
- Time management
- Attention to detail
