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Client Success Specialist, Spanish Speaking

Description

Speaking to partners around the world every day
Giving high quality advice and support
Using data to help partners put on successful shows
Giving feedback on our creator tool and how we can improve it
Communicating bugs to the product team

Responsibilities

Passionate, humble and talented
A fan of music and culture
Actively responsible
Detail-obsessed
Tech-savvy
A team player
A stellar communicator with a professional attitude
Able to spot ways to make internal tasks simpler
Comfortable working flexible hours: your shift can be anything from 8am to 9pm, including some weekends and public holidays, but we’ll work with your schedule to find times that work
Fluency in English and Spanish
Solid understanding of the ticketing/music industry
Experience helping customers in an digital environment (direct event ticketing experience would be ideal)
Experience supporting or managing partner accounts
Fluency in French, German, Italian or Portuguese is a plus

Hard Skills

Customer relations
Account management
Relationship building
Customer success
Advanced language knowledge
Advanced writing skills
Proofreading and editing skills

Soft Skills

DICE

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Main info
Language German, Portuguese, English, Italian, Spanish, French
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited States of America

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We offer

Unlimited vacation
Private healthcare
401k, FSA and HSA
During the pandemic, we’ve learned that working from home can help us focus, but many of us are missing the buzz of the office. We’re still figuring out the best way for us all to work together in the future, and we’ll involve the whole team in any decisions we make.
Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

Client Success Specialist, Spanish Speaking

Description

Speaking to partners around the world every day

Giving high quality advice and support

Using data to help partners put on successful shows

Giving feedback on our creator tool and how we can improve it

Communicating bugs to the product team

Responsibilities

Passionate, humble and talented

A fan of music and culture

Actively responsible

Detail-obsessed

Tech-savvy

A team player

A stellar communicator with a professional attitude

Able to spot ways to make internal tasks simpler

Comfortable working flexible hours: your shift can be anything from 8am to 9pm, including some weekends and public holidays, but we’ll work with your schedule to find times that work

Fluency in English and Spanish

Solid understanding of the ticketing/music industry

Experience helping customers in an digital environment (direct event ticketing experience would be ideal)

Experience supporting or managing partner accounts

Fluency in French, German, Italian or Portuguese is a plus

Hard Skills

Soft Skills

We offer

Unlimited vacation

Private healthcare

401k, FSA and HSA

During the pandemic, we’ve learned that working from home can help us focus, but many of us are missing the buzz of the office. We’re still figuring out the best way for us all to work together in the future, and we’ll involve the whole team in any decisions we make.

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.