To provide patient, families, visitors, and staff access to employees who accurately interpret via face to face encounters during designated hours. Spanish Interpreters are bilingual and proficient in English and Spanish to interpret health care information to and from Spanish-speaking patients/patients’ families and Medical Center health care providers. Act as a Language liaison between the patient, family, and staff in support of the medical plan of care. Facilitates acquisition of Interpreter Services for non-Spanish Languages (via OPI/over the phone, VRI/video remote interpreter and/or contract services).

• High School diploma or equivalent required.

• Ability to precisely and accurately translate critical medical information from English to the patient's native language.

• 1-2 years of experience in a healthcare setting with current knowledge of medical terminology and procedures.

• Previous interpretation / translation experience preferred.

• Strong interpersonal skills, flexibility, and customer service orientation.

• Excellent communication and active listening skills.

• Ability to maintain confidentiality of records and information.

• Ability to interact and communicate with people in-person and over the telephone, often in stressful situations.

• Spanish interpreters / translators must meet Spanish proficiency levels defined by Cook Children’s Health Care System and measured by objective and nationally recognized oral language, reading and writing tests. All applicants are tested to determine their Spanish proficiency level.

• Subsequent to employment, Spanish proficiency levels are verified as part of the employee’s annual review. Testing is administered by a contracted testing service.