THE JOB
Your main responsibility will be to support German and Italian speaking customers with calls, emails, social media and live chat queries and will include the following responsibilities:

• Manage incoming calls from all German and Italian speaking customers
• Manage live Chat requests to the customer’s satisfaction, respond to comments from the social media
• Participate in regular hands-on product training to increase product knowledge
• Regularly review and update regional email templates used in the CRM system
• Perform other work related duties as assigned

• Fluency in German and Italian is essential
• Previous experience in customer service or customer support or administration is a preference
• Experience of working in technology industry would be an advantage 
• Good skills and understanding of social media platforms is preferred
• Excellent communication skills
• Ability to co-ordinate and resolve a variety of customer queries