Transcribers are responsible for the accurate and timely production of transcript in various styles and formats, utilizing a variety of audio types and production and research tools. Transcripts must be produced in accordance with contractual and client-driven deadlines with a focus on quality and accuracy. Productivity levels, as directed by the business, must be maintained at all times. Transcribers must maintain clear communication with colleagues via various channels and must work collaboratively with other Court Reporting teams to facilitate the successful delivery of service to our clients. Transcribers are responsible for undertaking the requisite research to ensure the accuracy of their transcript, utilizing any available supporting information and maintaining glossaries for all work produced. All Transcribers are subject to quality and productivity assessments and are responsible for actioning any feedback provided.

• Produce high quality transcript in accordance with delivery deadlines
• Proofread all transcripts prior to submission
• Utilize all available supporting information to ensure accurate transcription
• Ensure glossaries are kept up to date
• Undertake cross-training on a variety of jurisdictions as directed by the business
• Maintain familiarity with various audio playback platforms such as Liberty, FTR, VIQ
• Maintain familiarity with all production tools (TOPS/macros, etc.)
• Maintain productivity levels as directed by the business
• Maintain close communication with other transcribers and Transcript Manager/Coordinator
• Maintain close communication with Monitoring team, providing constructive feedback on audio quality/logs when necessary
• Action any feedback provided by the QA Lead Analyst or Transcript Manager in relation to quality or productivity
• Participate in ad-hoc projects
• Partake in periodic performance reviews with Transcript Manager
• Partake in annual security and compliance training
• Ability to work outside standard business hours if required
• Ensure communications are clear, concise, and in line with business requirements
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures

Qualifications & Characteristics

• Typing speed minimum of 75 wpm
• Excellent English vocabulary and grammar skills
• Good general and local knowledge
• Exceptional hearing and comprehension
• Computer literate
• Collaborative team member
• Flexibility and responsiveness
• Attention to detail
• High school graduate
• Six months to one year basic office administration