The objective of the Division of Business Operations (BOS) is to support the work of the WHO Regional Office for Europe (WHO/Europe) through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, and staff wellness and well-being. As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations. The BOS division strives to strengthen the capacity of WHO/Europe to react in an agile way to external and internal changes. The division projects are designed to increase productivity, ensure financial sustainability of the region’s structures, reinforce a client-oriented culture, strengthen country office capacities, and drive strategic initiatives to enhance staff motivation and well-being.

DESCRIPTION OF DUTIES

1. Recruitment:

• Reviews requests for recruitment, researches and prepares relevant background documentation, provides first recommendation to supervisor for decisions, and processes the necessary actions in the online recruitment tool.
• Screens applications for relevant minimum qualifications, secures all documentation required, arranges and follows-up on each stage of the selection process.
• Participates in selection panels for GS and Professional up to P2, organizes interviews and supports in coordination of its process, assists in drafting of interview questions and the final selection report.

2. Contract management support:

• Briefs and advises personnel at all levels on WHO rules and regulations, employment conditions, entitlements, and standard operating procedures, from recruitment to separation.
• Monitors contract extensions, probationary periods, separations and the timely initiation of all HR actions in compliance with WHO rules and regulations

3. HR Services and Entitlements

• Responds to queries on performance management policy and tool. Monitors compliance and timely completion of performance reports.
• Initiates correspondence and drafts recommendations related to various HR actions (waivers, acting arrangements, exceptions, lateral transfers, etc.). Initiates GSM transactions following consultation with the manager and Human Resources Officer (HRO).
• Assists staff and managers regarding employee and management self-service functions in the Global Management System (GSM).

4. Data monitoring and HR Reporting

• In close consultation with the HRO, supports the programme HR planning and implementation by providing updated reports and statistics of the workforce and status of vacant positions, updating these reports regularly.
• Supports restructuring/re-profiling and other review exercises by providing analysis, reports, data and organigrams as needed.
• Prepare regular HR reports and statistics as needed.

QUALIFICATION REQUIRED

Educational Qualifications:

Essential: Completion of secondary school or equivalent.

Experience:

Essential: At least 8 years of work experience in administrative/HR related work, with considerable exposure to HR practices, rules and policies in an organizational context.

Use of Language Skills:

Essential: Expert knowledge of English