WHAT YOU WILL DO:

• Assist in identifying product, usability or any other customer issues via feedback and effectively communicate with other departments in order to take

any corrective action

• Assist in creating a mindset and culture for exceeding the expectations of our customers in a positive and solution-oriented way

• Ensure remarkable experience is provided to customers via phone, online chat, email, and other channels customers use to communicate with Maxon

• Communicate regularly and effectively with team members, other department team members, and leadership

• Handle all confidential information with the highest degree of discretion without exception

• Utilize company assets in a prudent and judicious manner

• Any and all other duties reasonably assigned by supervisor

WHAT WE ARE LOOKING FOR:

• Experience with 3D creative workflows (modeling, animation, lighting, rendering, and/or Video post-production and Motion Graphics)

• Education or experience equivalent to a four-year college degree

• Ability to understand computer hardware and software terminology and use of multiple computer applications in performance of job functions

• Loves to help solve customer problems and improve the products they depend on

• Good verbal and written communication skills

• Possesses a passion for customers and serving them in a positive and effective manner

• Ability to work independently and in conjunction with multiple employees and across multiple departments

• Be able to prioritize and perform multiple tasks in order to meet deadlines

• Present and maintain a professional appearance at all times and be able to communicate