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Client Success Consultant DACH (Remote)

  • Telecommunication, Call Centre, Customer Service Jobs

Description

How life at Virtuagym will be:
As Client Success Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day.


Care, celebrating shared success and integrity are the most important values at Virtuagym and you will definitely have a chance to contribute to them. Every one of your days with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to raise awareness and make a major impact on a global scale. Here, at Virtuagym, we are not just colleagues, we are friends, willing to help, and support each other, so by joining us you become a part of an amiable and energetic team.

 

What you will bring to the team:

  • Prior experience with managing client communication.
  • Strong written and verbal communication skills in German (fluent) and English.
  • You know how to easily establish contact.
  • You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and are ready to thrive working remotely.
  • Practical, enthusiastic, persistent and result-driven.
  • Strong organisation and time management skills and ability to think outside the box.

Responsibilities

  • Efficient communication with customers via phone, chat or email.
  • Collecting calls on various issues and gathering feedback.
  • Ensuring customer satisfaction.
  • Creating content for our online Helpdesk.

Hard Skills

  • Customer relationship manager (CRM)
  • Business correpondence
  • Multi-line phone proficiency
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Self-motivated
  • Responsible
  • Organized

We offer

Bonus points for…

  • Experience in working with B2B clients.
  • Affinity with fitness.