You will be responsible for managing Toluna's market research projects. This includes the overall responsibility to manage and perform service activities involving project planning, project management, communication with client and crisis management.

The key objectives will be :

• Take full responsibility on projects assigned.
• Meeting the timeline expectations while maintaining our high-quality standards
• Ensuring smooth running and timely delivery of all projects originating from the respective office.
• Taking responsibility in supporting the team members in difficult project situations
• Actively making proposals to improve the existing processes, tools and products.

Required skill set:

• Prior work experience in related role or industry, 2+ years in Japan.
• Basic experience with online project management process: survey questionnaire review and consultation, quality checking survey links, managing FS fieldwork and conducting data quality checks prior to delivery
• Advanced experience, including complex programmed jobs, scripting and fielding for mobile, digital tracking, online qualitative and offline data collection are a plus
• Good timeline management.
• Excellent client communications skills (prompt, complete answers, awareness of client side POV). Clear timeline communications, proactive issue identification.
• Able to propose alternative solutions for achieving project goals.
• Effective at communicating with remotely located project team members in English (programming, data processing, fieldwork, support teams and other Project managers).
• Fluency in Japanese for Japanese client communications, both verbal and written.
• Team focused – Can Do Attitude

• Manage research projects of different levels of complexity
• Manage multiple workloads successfully by planning and prioritizing projects
• Proactively plan suggest and agree project deadlines with client
• Demonstrate excellent understanding of questionnaire design and able to use a consultative approach to suggest alternatives to client
• Liaise effectively with other departments/partners to plan his/her workload
• Write comprehensive and self-explanatory briefing notes for scripters and check the most complex scripts
• Offer services to act as back up to other project managers if they need assistance
• Demonstrate good and effective and prompt communication with clients
• Ensure clients project needs are met and exceeded where possible
• Act as a source of advice on project feasibility
• Manage complex multi country studies
• Demonstrate a comprehensive understanding of Toluna and the services it operates and its competitors
• Reporting to Toluna Japan Director and Team Leader