Do you enjoy the interaction with customers and solving technical issues? Do you pride yourself on exceeding customer expectations and having excellent communication skills in Swedish and English? If YES, we are looking for you!

In the beginning of the year LeadDesk and Loxysoft joined forces and we are growing rapidly. That’s why we are now looking for 2 Technical Support Specialists to strengthen our team in Östersund.

We have over 10 000 happy users all over the world, and over 6 Million calls go through the system every week. Our platform is very business-critical to our customers, and it is our highest priority to ensure its smooth functionality and solve any issues our customers may face.

What kind of background and skills will help to succeed in this position?

We hope that you have prior experience from the helpdesk, service desk, and/or customer service duties. The job requires technical skills as well as a strong will to solve customers' issues efficiently and professionally. Our ideal candidate can multi-task, has patience and the ability to take initiative in troubleshooting.

We expect you to speak and write fluent Swedish and English. Any additional language skills (Norwegian, Danish, German, Spanish, Finnish, Dutch) are considered a plus.

We hope that you love to take ownership of your work and the results you deliver and enjoy working in an international work environment with great team spirit and colleagues from different cultures.

As a Technical Support Specialist

you will support and assist our customers in solving technical problems and product-related questions mainly by phone, email, and ticketing system Zendesk.

In practice this means:

• Being the first point of contact with the customer, either by phone or by e-mail.
• Documenting customer contact and any issues flagged in our ticketing system (Zendesk).
• Being the direct link to other technical teams (development and operational teams).
• Troubleshooting includes basic network monitoring and monitoring the application behavior through for instance developer tools.
• You will be taught how to work with all of the available tools on the job.