DocDigitizer's Operations team is looking for a highly motivated individual who is passionate about DocDigitizer´s mission and is skilled in business strategy, operational improvement, and analytics. You will collaborate with functional leads (both inside and outside of the company) to define and enforce continuous improvements for our clients. 

Job opening: 3 (Junior, Mid-level and Specialist). All of these have different gross annual salary:

• Junior: € 24k + variables;
• Mid-Level: € 28k + variables;
• Specialist: € 32k + variables;

Who We Are:

Powered by cutting-edge AI technology, DocDigitizer is a cognitive data capture service that turns any unstructured text data into business-critical information guaranteeing accuracy SLAs.

We are an Automation Enabler (using PaaS approach) for RPA, Low-Code, ERP, BPM, and ECM technologies, automating any manual, labor-intensive, document-based workflow. We serve B2B Enterprise, targeting Financial Services and Insurtech, supporting KYC, AML, and Claims processes automation.

Founded in 2017, we reached 6x growth in 2020, we have a strong network of reselling partnerships (including Big Four), and we are present across 6+ geographies.

DocDigitizer is headquartered in Lisbon.

• Create a health score: Identify key activities of a new account to quantify where they are and how they can be engaged with the DocDigitizer product.

• Outcome project focus: We need the CRM to be focus on the outcome of the client, that came into the product to achieve. 

• Engage the renewal & up-sell: Make sure to create an expanded model and extract more value to the customer. 

• Voice of the Customer: Understand the friction points in our DocDigitiser software with the customers

• Understanding the entire customer journey, thinking strategically across departments, and identifying ways to improve operational efficiency and cut costs are all important.

• Assist DocDigitizer in using data to support decision-making with minimum effort by promoting the use of KPIs to analyze the efficacy of operational procedures on Customer Success.

• Manage DocDigitizer Operations initiatives as projects, identifying risks and problems and recommending mitigation strategies to ensure the project's success.

• Assess and recommend revisions to the Customer Success department that take into account not only client satisfaction but also DocDigitizer engagement. Using the data/learnings acquired, facilitate strategic decision-making

• Create and implement scalable solutions that improve productivity while reducing repetitive manual labor.

• Maintain current knowledge of important improvements and patterns of inefficient distributed team working practices, as well as how they may affect and improve ways of working.

Skils: 

• Being a big fan of fast-paced situations where things are always changing.

• Being able to work under pressure

• Have a passion for SaaS

• Having an experienced background with Paas and Saas platforms 

• Both written and oral English as to be a strong suit and also the ability to communicate in Portuguese.

• Project management, product management, business management or communications experience are all desirable and preferable.

• Data analysis, conducting root cause analyses, constructing business processes, identifying metrics, and/or evaluating company performance are all skills that you should have.