Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” 

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless. 

What we do  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. 

What you’ll do

You will lead a team of project/program managers and oversee the execution and satisfactory completion of service delivery projects within project portfolio. In addition, you will support the implementation effort from initiation through delivery to meet revenue and cost projections and you will be accountable for customer satisfaction, time to value and project financials.

You will plan, implement and maintain methods, strategies, and business initiatives. This will involve to interact with clients/customers, staff, Group Managers, and applicable departments at SAS. 

You will:

• Provide strategic leadership to project teams responsible for all project tasks such as proposal review, cost estimation, resource planning, scoping, delivery and execution.
• Be responsible for portfolio management activities; regularly review the status of projects and provides updates to senior leadership as needed.
• Manage and mitigate risks associated with project delivery; serve as first level escalation point for issues that surface during delivery engagement.
• Identifiy and assign project managers to client engagements; collaborate with project managers to ensure that they are managing all activity associated with the delivery (cost, schedule, resources, issues, etc).
• Manage and resolve conflict between the project, client or other internal organizations in a satisfactory manner.
• Overall accountability for the profitability and time to value of the projects within their portfolio. Ensure that project management staff assumes fiscal responsibility for projects and maintains accurate project plans that satisfy customer requirements while adhering to deadlines and communicating weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer.
• Oversee budget planning/analysis, resource planning, and coordination of project activities between client and internal/external resources needed to accomplish strategic business goals.
• Provide accurate revenue forecasts on a weekly, monthly, quarterly and annual basis. Monitor revenue and expenses to ensure targets are met or exceeded.
• Build and maintain relationships with clients that characterize partnership, cooperation and trust; may communicate and interact with customer at multiple levels and participate in governance activities, particularly for larger more complex projects.
• Mentor staff in methodologies and best practices in project management to enhance project delivery; contributes leading practices and lessons learned content to knowledge management repositories.
• Serve as an advisor and resource to project management staff; coach staff on providing project leadership and driving customer success while overcoming barriers and satisfying project stakeholder commitments.
• Directly participate in the development and implementation of training and mentoring programs for staff. Provide regular performance reviews for team members.
• Provide staff with clear understanding of responsibilities, accountabilities and growth plan by communicating and managing work assignments, training, and performance appraisals.
• Monitor the alignment of program scope with strategic business objectives.
• Work closely with Resource Management, ensuring optimized resource utilization across all projects and assisting in the development and deployment of partner resources.
• Perform other duties, as assigned.
• Manage larger project portfolio with more complex strategic projects.
• Network with other managers in Business Unit and across the company (Sales, R&D, Technical Support and Product Management) during a client engagement. 

What we’re looking for

• 5+ years in Project Management or Customer Support Leadership role.
• Demonstrated understanding of Project Management Practice procedures and tools; thorough understanding of project delivery lifecycle.
• Experience delivering in Microsoft Azure or other cloud hosting providers
• Knowledge of project goals and metrics.
• Thorough understanding of P&L responsibilities and the impact on services delivery.
• Excellent problem-solving and conflict resolution skills.
• Ability to position and support services sale opportunities
• Strong organizational, written, oral, and interpersonal communication skills.
• Travel as business requirements dictate at management discretion.
• You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.

Why SAS

• We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. 
• Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.