Our iGaming client, an established operator with casino and sportsbook product is looking for a Portuguese speaking Customer Service Representative to join their office in Malta.   

Responsibilities:

Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested

Research solutions to customer issues

Interact with various department to resolve customer issues

Use available tools and information resources to resolve problems

Use a comprehensive knowledge of the our client’s website to investigate and resolve issues

Escalate unresolved problems in accordance with establish policy procedures and protocols

Administer client account management including updating notes in accounts

Research transaction discrepancies and take appropriate action

Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse

Amending / adjusting transactions in customer accounts when necessary or instructed

Maintain professionalism and adhere to company standards during all interactions

Assistance with special Customer Services projects Other tasks and duties as assigned

Business fluency in Portuguese and English

Minimum of 3 years in a position with relevant experience would be an asset

Knowledge of Sportsbook industry would be an asset

Basic office skills including knowledge of Microsoft Word and Excel

Ability to think critically and draw from experience to make decisions

Computer literacy

Care in dealing with sensitive information

Ability to write, read and speak in the required languages

Ability to deal with ambiguity and identify customer’s needs

The ability to organize and manage multiple priorities

Ability to independently research solutions and solve problems

Strong customer orientation

Excellent interpersonal and communication skills

Performance driven and a strong team player

Fluent and advanced skills both oral and in specialized languages would be an asset

High school diploma required

Flexible and has the ability to quickly adjust to frequent process and information changes